Customer Service Director (Data Centre) with ref. BD7217

A new and exciting role has arisen with an expanding data centre company. Our client is looking for a Customer Service Director to manage customer service experience and maximise customer loyalty and satisfaction.

Key Responsibilities

Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery.
Successfully engage and manage partner capabilities and resources as part of the customer experience.
Develop delivery strategy in alignment with services strategy.
Influence and challenge the customer's thinking to develop better solutions to business.
Sets overall strategic services direction that anticipates and addresses the customer business and technology needs.

Skills & Experience

Extensive practical experience of both ‘Change Management’ and ‘Service Delivery’ within both the Public and Private sector.
Experienced at establishing and then leading Service Management.
Establish and maintain relationships with key customer most senior executives and decision makers -ability to directly influence decisions.
Comprehensive knowledge of Service Delivery and Service Operations with strong organisational and analytical skills.
Able to engage quickly with clients to rapidly win confidence and become a trusted advisor.

Reference: BD7217