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Job

Customer Service Director (Data Centre)

  • Location

    Hampshire

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    Up to £70k with Car Allowance

  • Contact:

    Blaine Daws

  • Contact email:

    blaine.daws@dclsearch.com

  • Job ref:

    BD7217

  • Published:

    25 days ago

  • Expiry date:

    2019-02-21

  • Consultant:

    Blaine Daws

A new and exciting role has arisen with an expanding data centre company. Our client is looking for a Customer Service Director to manage customer service experience and maximise customer loyalty and satisfaction.
 
Key Responsibilities 
  • Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery.
  • Successfully engage and manage partner capabilities and resources as part of the customer experience.
  • Develop delivery strategy in alignment with services strategy.
  • Influence and challenge the customer's thinking to develop better solutions to business.
  • Sets overall strategic services direction that anticipates and addresses the customer business and technology needs.
Skills & Experience
  • Extensive practical experience of both ‘Change Management’ and ‘Service Delivery’ within both the Public and Private sector.
  • Experienced at establishing and then leading Service Management.
  • Establish and maintain relationships with key customer most senior executives and decision makers -ability to directly influence decisions.
  • Comprehensive knowledge of Service Delivery and Service Operations with strong organisational and analytical skills.
  • Able to engage quickly with clients to rapidly win confidence and become a trusted advisor.
Reference: BD7217