Collaboration Practice Lead

  • Location


  • Sector:

    Information Security / GRC / Audit

  • Job type:


  • Salary:

    Up to £90,000 + bonus + benefits

  • Contact:

    Robert Anderton

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultants:


Collaboration Practice Lead


Location: London 

Salary up to £90,000 plus bonus and benefits 

Collaboration Practice Lead is required for a global Tier 1 Service provider, you will be part of a global team helping to shape and deliver UC and Contact centre (CC) solution to enterprise clients and select SI partners. 

Responsibilities include 

  • Regular interaction with multi Regional SMEs to understand divergent UC/ CC needs and drive a team of Solution engineers and aid them in review/ approve the functional design, prepare and present customized solutions etc.
  • Support the Proposal team in RFI, RFP and SO
  • Identify desired UC/ CC solution functionality, evaluate alternatives, close gaps with Product.
  • Strong alignment with Various OEMs in Collaboration (Audio, Video, Web and Social) Industry.
  • Ability to work with Engineering, Product and Marketing teams to offer feedback, bridge Gaps and conduct technology sessions and participate in Industry forums representing TCL.
  • Create readily demonstrable demos and develop POCs with prospective customers thereby enhancing Sales Funnel for UCC portfolio.
  • Able to position Hosted Solutions across Contact center, Webex and IPT Solutions against premise setups

You will require 

  • Proven leadership skills that build relationships with key stakeholders.
  • Ability to communicate effectively and experience in documenting requirements and specifications is essential.
  • Ability to cross-train and mentor associates on UCC technologies and updates
  • Strong Knowledge around SIP, IP PBX, Webex, IPT, Various Video endpoints, interoperability scenarios is desired.
  • Knowledge and experience designing and implementing  enterprise room-based and mobile videoconferencing systems
  • Experience with enterprise Cisco voice platforms is required, including Communications Manager, Unity Connection, Cisco Presence, Contact Center Express or Enterprise, Telepresence, Jabber etc
  • Enterprise voice, video, and collaboration architectures including core call processing, voicemail, presence, contact centre, call recording, video conferencing, instant messaging, etc.
  • In depth understanding of high availability design best practices for enterprise voice and video   systems
  • Microsoft Skype and teams experience would be beneficial
(Unified Comms Jobs, Unified Communications Jobs, UC Jobs, Collaboration Jobs)