Collaboration Practice Lead

RA5791

Location: London 

Salary up to £90,000 plus bonus and benefits 

Collaboration Practice Lead is required for a global Tier 1 Service provider, you will be part of a global team helping to shape and deliver UC and Contact centre (CC) solution to enterprise clients and select SI partners. 

Responsibilities include 

• Regular interaction with multi Regional SMEs to understand divergent UC/ CC needs and drive a team of Solution engineers and aid them in review/ approve the functional design, prepare and present customized solutions etc.
• Support the Proposal team in RFI, RFP and SO
• Identify desired UC/ CC solution functionality, evaluate alternatives, close gaps with Product.
• Strong alignment with Various OEMs in Collaboration (Audio, Video, Web and Social) Industry.
• Ability to work with Engineering, Product and Marketing teams to offer feedback, bridge Gaps and conduct technology sessions and participate in Industry forums representing TCL.
• Create readily demonstrable demos and develop POCs with prospective customers thereby enhancing Sales Funnel for UCC portfolio.
• Able to position Hosted Solutions across Contact center, Webex and IPT Solutions against premise setups

You will require 

• Proven leadership skills that build relationships with key stakeholders.
• Ability to communicate effectively and experience in documenting requirements and specifications is essential.
• Ability to cross-train and mentor associates on UCC technologies and updates
• Strong Knowledge around SIP, IP PBX, Webex, IPT, Various Video endpoints, interoperability scenarios is desired.
• Knowledge and experience designing and implementing  enterprise room-based and mobile videoconferencing systems
• Experience with enterprise Cisco voice platforms is required, including Communications Manager, Unity Connection, Cisco Presence, Contact Center Express or Enterprise, Telepresence, Jabber etc
• Enterprise voice, video, and collaboration architectures including core call processing, voicemail, presence, contact centre, call recording, video conferencing, instant messaging, etc.
• In depth understanding of high availability design best practices for enterprise voice and video   systems
• Microsoft Skype and teams experience would be beneficial