A Data Centre Service Delivery Manager is needed to join a specialist connectivity provider in Hertfordshire.

The company is going through a huge growth programme and this is an excellent opening for someone to join a business who are working with globally recognised organisations.

You’ll be responsible for:

• Supporting the Commercial Director with management of existing and potential customers being the main point of contact.
• Maintaining and improving the company’s current and new services
• Customer relationship management
• Attending customer meetings in order to provide guidance to customers
• Keeping up a high quality level of service
• Updating appropriate documentation such as policy and procedures and making sure these are in place and followed
• Change and Incident management
• Service Level Agreements

Experience required

• Must have current experience working in a Data centre environment in a Service Delivery role.
• An understanding of Data Centre technology and terminology.
• Experience of dealing with people of all levels within a business (Engineers to Board level)

In return you'll have the ability to work in a cutting edge environment and work with a variety of well known international clients

REF: PG7475