Contact Centre Project Manager
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Location
City of London
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Sector:
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Job type:
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Salary:
Up to £400 Per Day
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Contact:
Robert Anderton
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Contact email:
robert.anderton@dclsearch.com
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Job ref:
RA7265
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Published:
almost 5 years ago
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Expiry date:
2019-07-23
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Startdate:
ASAP
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Consultants:
ConsultantDrop
Contact Centre Project Manager- 6-month contract
We currently have a need for an experienced Contact Centre Project Manager to help deliver a 6-month project for one of our Tier 1 Service Provider clients in London.
Responsibilities include but not limited to;
- Execute the project/subproject according to the agreed scope, contractual commitments and budget
- Develop detailed project plans and associated communications documents
- Communicate project expectations and updates to team members and stakeholders
- Recognize resources needed to achieve project objectives
- Delegate tasks and responsibilities to appropriate team members
- Plan, schedule and track project timelines and milestones
- Own the overall responsibility for delivery and service
Requirements
- Must have current or recent experience delivering Contact Center projects, needs experience with the associated products, including Call flow, Inbound/Outbound, Recording Solution, IVR, Experience delivering Hosted Contact Center is highly beneficial
- Experience with other Unified Communications technology (Telepresence/Video conferencing, managed Audio conferencing, managed VoIP etc.)
- Experience working within an IT managed services environment.
- Must be commutable into London
Ref RA7265
Day Rate: Up to £400 Per Day
Location: City of London