Contact Centre Project Manager

  • Location

    City of London

  • Sector:

    Information Security / GRC / Audit

  • Job type:


  • Salary:

    Up to £400 Per Day

  • Contact:

    Robert Anderton

  • Contact email:

  • Job ref:


  • Published:

    about 2 years ago

  • Expiry date:


  • Startdate:


  • Consultants:


Contact Centre Project Manager- 6-month contract
We currently have a need for an experienced Contact Centre Project Manager to help deliver a 6-month project for one of our Tier 1 Service Provider clients in London.
Responsibilities include but not limited to;
  • Execute the project/subproject according to the agreed scope, contractual commitments and budget
  • Develop detailed project plans and associated communications documents
  • Communicate project expectations and updates to team members and stakeholders 
  • Recognize resources needed to achieve project objectives
  • Delegate tasks and responsibilities to appropriate team members
  • Plan, schedule and track project timelines and milestones
  • Own the overall responsibility for delivery and service
  • Must have current or recent experience delivering Contact Center projects, needs experience with the associated products, including  Call flow, Inbound/Outbound, Recording Solution, IVR, Experience delivering Hosted Contact Center is highly beneficial
  • Experience with other Unified Communications technology (Telepresence/Video conferencing, managed Audio conferencing, managed VoIP etc.)
  • Experience working within an IT managed services environment.
  • Must be commutable into London
Ref RA7265
Day Rate: Up to £400 Per Day
Location: City of London