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Job

Contact Centre Project Manager

  • Location

    City of London

  • Sector:

    Telecoms, Unified Communication

  • Job type:

    Permanent

  • Salary:

    Up to £400 Per Day

  • Contact:

    Robert Anderton

  • Contact email:

    robert.anderton@dclsearch.com

  • Job ref:

    RA7265

  • Published:

    29 days ago

  • Expiry date:

    2019-07-23

  • Startdate:

    ASAP

  • Consultant:

    #

Contact Centre Project Manager- 6-month contract
 
We currently have a need for an experienced Contact Centre Project Manager to help deliver a 6-month project for one of our Tier 1 Service Provider clients in London.
 
Responsibilities include but not limited to;
  • Execute the project/subproject according to the agreed scope, contractual commitments and budget
  • Develop detailed project plans and associated communications documents
  • Communicate project expectations and updates to team members and stakeholders 
  • Recognize resources needed to achieve project objectives
  • Delegate tasks and responsibilities to appropriate team members
  • Plan, schedule and track project timelines and milestones
  • Own the overall responsibility for delivery and service
 
Requirements 
  • Must have current or recent experience delivering Contact Center projects, needs experience with the associated products, including  Call flow, Inbound/Outbound, Recording Solution, IVR, Experience delivering Hosted Contact Center is highly beneficial
  • Experience with other Unified Communications technology (Telepresence/Video conferencing, managed Audio conferencing, managed VoIP etc.)
  • Experience working within an IT managed services environment.
  • Must be commutable into London
Ref RA7265
 
Day Rate: Up to £400 Per Day
 
Location: City of London