Blog

Atos and NICE inContact, a NICE business, have this week announced a partnership in which Atos, a global leader in digital transformation with over 110,000 employees in 73 countries, will make NICE inContact CXone a preferred solution for Contact Center as a Service and bring CXone to the company’s installed base of hundreds of thousands of contact center agents across the g...

The contact centre landscape is becoming increasingly more digital. The use of innovative technology, such as Softphones and Unified Communications tools, has become commonplace as businesses are in the process of realigning the customer service experience. It’s now become paramount that businesses deliver a seamless customer experience from start to finish for their demandi...

As businesses search for more scalability in their UC solutions, UCaaS has taken over as the de-facto way to access technology for many brands. Each year, Gartner helps companies of all sizes to explore some of the leading vendors in the UCaaS space using the Gartner UCaaS Magic Quadrant. The MQ report discusses the ability to execute and completeness of vision shown by each...

Crossword Cybersecurity plc, has today announced that Stevenage Borough Council, Peterborough City Council and East Hertfordshire District Council (‘the Councils’), will use Rizikon Assurance to manage compliance with the GDPR (General Data Protection Regulation) with their suppliers and for wider information governance. GDPR makes many requirements of organisations, includi...

Skybox Security, a global leader in cyber risk management, have this week announced a new partnership with Zscaler to transform business access and user policies from legacy networks to modern cloud architecture, ensuring secure and compliant environments throughout the enterprise. “Security specialists are challenged with the complexities of implementing a cloud-first strat...

Only one of the top 20 UK universities are following best practices to block fraudulent emails from reaching targets by implementing a basic modern authentication protocol to protect against phishing, putting students, staff and applicants at risk, according to a study by email security firm Proofpoint. Nearly two-thirds (65%) of the UK’s top universities do not have a publi...

Organisations are turning towards cloud-based security services to stay safe in a world of “rapidly escalating threats”, new research has predicted. A new report from privileged access management solutions firm Thycotic claims that cloud-based security services also helps organisations cut costs and better tackle the lack of staff resources. Two-thirds of the report's respon...

Trendy online-only Brit bank Monzo is telling hundreds of thousands of its customers to pick a new PIN – after it discovered it was storing their codes as plain-text in log files. As a result, 480,000 folks, a fifth of the bank's customers, now have to go to a cash machine and reset their PINs. The bank said the numbers, normally tightly secured with extremely limited access...

Financial malware, that is malware that targets finances, cryptocurrencies and web-money services, has increased by 7% from the same period last year, according to new research from Kaspersky. New research finds that 430,000 users faced this issue in the first half of 2019. Of this, more than a third (30.9%) were corporate users, which is double the figure discovered in the ...

Over half of enterprise companies investing in cybersecurity tools and solutions to protect their business interests have no idea how well they are performing, research suggests. On Tuesday, AttackIQ and the Ponemon Institute released new research on the current state of cybersecurity strategies and investment in the enterprise realm. The report, "The Cybersecurity Illusion:...