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Interxion have announced this week that in response to continued customer demand, Interxion will construct new data centres in Frankfurt (“FRA15”) and Marseille (“MRS3”). “Interxion Frankfurt is the leading cloud and connectivity hub in Germany with over 20 cloud deployments from the leading global cloud platforms and 235 network service providers present,” said David Ruberg...

The US company’s land deal is seen as a first in the industry, and it means that it doesn’t have to lay out millions of dollars before it has signed up the tenants to fill the hyperscale facilities it intends to build. CyrusOne has struck a deal with Agriport A7 for the development of hyperscale data centres in Middenmeer, the Netherlands. Under the terms of the agreement, C...

Rackspace today announced it is embarking on its most ambitious EMEA expansion plan to date, investing heavily in growing its footprint in Germany and Northern Europe. This move enables it to deliver even better services to existing customers in these regions, and meet the growing demand for innovative cloud solutions from businesses there. This investment responds to both R...

Zoom Video Communications Inc, a conferencing company started by an early engineer at collaboration software maker Webex, is preparing for an initial public offering (IPO), people familiar with the matter said on Friday. Zoom is aiming to be valued in the IPO at several billion dollars more than the $1 billion valuation it achieved in its most recent funding round in 2017, w...

Cost reduction and remote working were key drivers behind a complex multi-site international project undertaken by GCI for global law firm Osborne Clarke, delivering Skype for Business Enterprise Voice to 1,600 employees. GCI implemented a hybrid environment housing the existing on-premise system and hosted Skype for Business platforms, as well as the new GCI Skype for Busin...

At its recent Ignite conference, Microsoft went out of its way to say that new adoption of its Teams collaboration tool had out-paced adoption of Slack. That Microsoft let this be known is notable because it shows that Microsoft has decided it wants in on the messaging-driven collaboration market that Slack pioneered. Microsoft is using its usual playbook to get Teams moving...

It’s safe to say that the contact centre environment is evolving, with new players and solutions entering the market all the time. Today’s contact centre isn’t just a room full of ringing phones; it’s a multi-channel hub dedicated to customer experience, workforce optimisation, and constant analytics and reporting. We caught up with Chris Marron, the contact centre analysis ...

Twilio has released a platform to help developers build AI chatbots and voice assistants for use in the contact center. The vendor will go head to head with tech giants, including Amazon and Google, in the growing market for cloud-based AI tools. Twilio Autopilot aims to simplify the process of building conversational AI interfaces, including chatbots, interactive voice resp...

8x8, Inc, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide, today announced that it has acquired the Jitsi open source video communications technology and its highly skilled team of open source video technology experts. The Jitsi technology further extends 8x8’s cloud technology platform and adds to the...

It’s 2018, and you can still end up with your computer compromised by searching for the world’s most popular browser. That fact was brought home once again by Twitter user Gabriel Landau who, immediately upon firing up his brand new Windows 10 laptop and trying to download Google Chrome, was directed instead by Bing (the default search engine used by Windows 10’s default Mic...