Zoom Lauded by Frost & Sullivan for Leading the Hosted IP Telephony Market with Zoom Phone, its Differentiated Video-centric UCaaS Offering
February 25, 2020 — Based on its recent analysis of the North American hosted Internet protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market, Frost & Sullivan recognizes Zoom Video Communications, Inc. with the 2019 North American Competitive Strategy Innovation and Leadership Award. Zoom has redefined the UCaaS competitive landscape by introducing the Zoom Phone, a cloud private branch exchange (PBX). With this launch, the company now offers a full suite of end-to-end business communications and a consistent experience across enterprise voice, video meetings, content collaboration, webinars, team chat with presence, and file sharing.
The Zoom Phone creates upsell and cross-sell opportunities for Zoom as its video conferencing customers seek to streamline vendor relationships and consolidate their multiple cloud services into more tightly integrated communication suites. The new offering also enables Zoom to tap into the rapidly growing and still underpenetrated hosted IP telephony and UCaaS market. As anticipated, Zoom Meetings is creating a strong pull-through for Zoom Phone among existing accounts, which represent the majority of Zoom Phone's current users.
"With its rapid pace of feature release, Zoom Phone is quickly approaching parity with some of the most advanced solutions in the industry. Zoom has also quickly expanded the solution's geographic availability to include Australia, Canada, Ireland, Puerto Rico, United Kingdom, and the United States," said Elka Popova Vice President of Research. "Unlike most competitors that use third-party platforms, Zoom uses the same proprietary technology stack to deliver PBX, messaging and conferencing services. Owning the technology stack enables Zoom to innovate more flexibly and address evolving customer and partner needs and deliver services more cost-effectively."
Significantly, all of Zoom Phone's bundles provide access to video, meetings, chat, and free internal calling. Zoom also built in the ability to elevate calls to meetings, integrate Zoom Phone with Salesforce and third-party contact center, support for more than 50 devices, and bring a third-party session initiation protocol (SIP) trunking provider. Zoom also enhanced its architecture to support an active-active design and thus, ensure greater service reliability. It now aims to focus on scalability and manageability, support for global dial plans in hybrid environments with third-party PBXs, and dynamic E911.
"Zoom provides a variety of service options to address specific customer requirements with the right feature set, at the right price. It also understands the importance of security to businesses and therefore, offers TLS 1.2 authentication, SRTP for media encryption, private network peering with carrier partners, and data encryption at rest," noted Popova. "With a compelling and continually expanding feature set, broad geographic availability, strategic service provider partnerships, and the impending launch of a new reseller channel program, Zoom Phone is well positioned to experience accelerated growth."
source prnewswire
Industry: Unified Communications
Latest Jobs
-
- Director Cyber Security Consulting Medical / Biotech / Biopharma. United Kingdom
- United Kingdom
- Generous salary, uncapped bonus, travel and usual benefits.
-
CH8431 Director Cyber Security Consulting Medical / Biotech / Biopharma. United Kingdom Looking to make Security Partner within 2-3 years? Do you have current experience selling / delivering cyber consulting & advisory services into Medical / Biotech / Biopharma? If so, we would like to speak with you. Apply today for a discreet conversation. This is a UK based opportunity. Current Cyber security consulting experience is essential, as is a network into the Pharmaceutical / Healthcare industry. Package- Generous salary, uncapped bonus, travel and usual benefits. 07884666351 | chris.holt@dclsearch.com
-
- Director Cyber Security Consulting Pharmaceutical / Healthcare. United Kingdom
- United Kingdom
- Generous salary, uncapped bonus, travel and usual benefits.
-
CH8430 Director Cyber Security Consulting Pharmaceutical / Healthcare. United Kingdom Looking to make Security Partner within 2-3 years? Do you have current experience selling / delivering cyber consulting & advisory services into Pharmaceutical / Healthcare? If so, we would like to speak with you. Apply today for a discreet conversation. This is a UK based opportunity. Current Cyber security consulting experience is essential, as is a network into the Pharmaceutical / Healthcare industry. Package- Generous salary, uncapped bonus, travel and usual benefits. 07884666351 | chris.holt@dclsearch.com
-
- InfoSec Analyst | London | Financial Services | Hybrid
- London
- N/A
-
InfoSec Analyst | London | Financial Services | Hybrid Governance Risk & Compliance InfoSec Analyst needed to join a Financial Services business in London. This is an internal role- prior experience working within a regulated Financial service environment is essential. Duties of the role will include, but not be limited to; ISMS management / policy enhancement Risk management Data privacy Liaising with internal stakeholders / external suppliers ISO27001 experience is essential- as is previous Financial Service. We aren't badge hunting- but the likes of CISSP, CISM etc are always desirable. Must be commutable to London. Not able to offer sponsorship Exclusive to DCL Search. Apply here today Click to chat via whatsapp https://wa.me/message/6USF5RAQBOZIP1 chris.holt@dclsearch.com 07884666351
-
- Data Privacy Lead. Client Facing London. Permanent.
- London
- N/A
-
Data Privacy Lead. Client Facing London. Permanent. London based client facing. Must be eligible to undergo UK Security Clearance (SC) Key Responsibilities: Lead and support client facing data privacy projects. Assess compliance, define and deliver strategic projects / implement privacy solutions. Manage project teams and develop business opportunities. Required Experience: Experience in data protection and privacy standards. Background in consulting. Skills and Qualifications: Business consulting experience IAPPPrivacy Manager / Privacy Technologist Location Greater London UK based role. Not able to provide VISA sponsorship.