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Comments Off on Autotask CEO Urges MSPs to Resell IT Scurity

Autotask CEO Urges MSPs to Resell IT Scurity

Posted by Admin | November 17, 2016 | IT Security

Smart IT Summit: MSPs can profit from industry focus on cyber attacks

Autotask president and CEO, Mark Cattini, has outlined some of the major trends he sees affecting the managed service market. 


“There are tremendous tailwinds in our business right now,” he told Autotask customers at the MSP software vendor’s Smart IT Summit in Dublin late last month.
Cattini said the accessibility and availability of technology has led to an increase in customers’ expectations of what IT providers can deliver. He said another industry trend was accountability, describing it as “the biggest word in IT for the next 10 years” with the buck stopping with CIOs.

“The only constant in this business is change,” said the CEO, referring to the IT services market, which he estimates is growing “three or four times” faster than traditional project-based services.

He urged MSPs to add IT security to their service offerings, describing cyber attacks as “one of the biggest challenges in the industry right now…It’s not just the problems that you’re looking to solve, it’s how you solve them in an efficient and profitable way? How does it impact your overall practice? How does it differentiate you?”

Cattini referred to the firm’s own research that points to the growth of endpoint management and security; the annual study of Autotask customers reported endpoint management was their number one revenue driver in 2016 – while endpoint security was their clients’ main concern.

Elsewhere, he repeated Autotask’s message of ‘unification’ set out at its global user event, Autotask Community Live, in September. Describing it as “one platform from beginning to endpoint”, Cattini talked about Autotask merging its RMM (remote monitoring and management) capabilities with its traditional PSA (Professional Services Automation) platform, placing features on top such as its latest launch Autotask Endpoint Backup (AEB), as well as Endpoint Management (AEM), and file sync and share (FSS) solution, Autotask Workplace (AWP).

Cattini provided an update as to its AWP partner programme, revealing the firm had signed up 408 partners since its launch in February.

Source: channelpro

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